Influence

People who aim for a positive group outcome need to diagnose the situation and determine if a hard/push or soft/pull tactic is appropriate. Successful leaders understand what influence tactic works best for the situation and the person or group. Effective leadership employs a wide array of tactics. Too often potential leaders use the same tactic over and over, getting few results because the tactic was applied inappropriately. If ideas are to be accepted toward a given change, leaders must learn the art of influence.